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FAQ


General

Q: Can I view the Village Code online?
A: Yes, the Village Code is available online - you can view it by clicking here.

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Q: Does the Village offer a program to help seniors and disabled residents get their grass cut?
A: Yes, the Village does offer a program to help seniors and disabled residents get their grass cut at a discounted rate. Click here to learn more about this program.

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Q: Does the Village offer a calendar?
A: Yes, the Village offers a free calendar while supplies last at the Village Hall, Recreation Center, Community Development Department, and the Library. The calendars are usually available starting in late November. The Village Calendar contains important dates regarding Village services (such as yard waste pickup and street sweeping) and information pages with general information and phone numbers.

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Q: Does the Village have a Historical Commission?
A: Yes, the Village has an active and vibrant Historical Commission made up of dedicated volunteers. They are always looking for volunteers to help them in their efforts. For more information about the Historical Commission please click here.

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Q: Does the Village have an email newsletter?
A: Yes, the Village has a monthly email newsletter than can be subscribed to by emailing a request for joining to enews@villageofschillerpark.com. You may also click here to subscribe.

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Q: Does the Village accept Credit Cards?
A: Yes, credit cards (Visa, MasterCard, Discover, and American Express) are currently accepted at all Village offices. At this time payments are not accepted over the phone. Online payment of water bills and vehicle stickers, using a credit card is now available, please click here to visit the "Online Payments" page for more information.

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Q: How many people live in Schiller Park?
A: 11,793 people live in Schiller Park as of the 2010 census. A new census is scheduled for 2020 and a new population number will be determined after that tally is complete.

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Q: I have pothole in front of my house or business - what should I do?
A: If your street is controlled by the Illinois Department of Transportation (i.e. Irving Park Road, Mannheim Road, Lawrence Avenue, or River Road) you should contact IDOT by visiting their website by clicking here or by calling them at 1-800-452-4368. If your street is a Village street you should call the Public Works Deparment by calling (847) 671-8554 or using the contact us page by clicking here.

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Q: I want to complain about airplane noise what should I do?
A: You should call the O'Hare Noise Complaint Hotline to register your complaint at (800) 435-9569. You may also visit www.oharenoise.org/noise_complaints.htm to register your complaint.

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Q: I want to have a Garage Sale do I need a permit?
A: Yes, permits for Garage Sales are required. Each Garage Sale is limited to 3 consecutive days. Applications are available at Village Hall or by clicking here. There is no cost for the permit but residences are limited to 2 per year.

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Q: Is there a charitable Food Pantry that serves the Village?
A: Yes, Leyden Township maintains one and offers other types of assistance as well. You can reach Leyden Township’s website by clicking here or you may call them at 847-455-8616.

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Q: Is there somewhere I can get assistance with my heating bill?
A: Yes, heating payment assistance is available to Village residents through the Low Income Home Energy Assistance Program (LIHEAP). You can access information on this program by clicking here.

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Q: My property taxes went up, What should I do?
A: The Village is not involved in setting your rate but does receive approximately 18% of your property taxes. There are many steps in the property tax process. The majority of property tax issues are handled by the Leyden Township Assessor’s office or the Cook County Assessor. You can find the Leyden Township website by clicking here.

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Q: What are hours for Village Hall?
A: The Village Hall is located at 9526 W. Irving Park Road on the north side of the street just east of the railroad viaduct. The phone number is (847) 678-2550. The Village Hall is open 9:00 AM to 5:00 PM Monday to Friday. The Village Hall is also open 9:00 AM to Noon on Saturdays.

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Q: What Holidays is the Village closed?
A: The following holidays are observed and Village Offices will be closed: New Year's Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Veteran's Day, Thanksgiving, Friday After Thanksgiving, and Christmas Day.

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Q: What methods of payment are acceptable at the Village?
A: The Village accepts cash, check, and credit card. The Village accepts Visa, MasterCard, Discover, and American Express credit cards. The Village Hall drop box for payments can only be used by those paying with a check. At this time, payments are accepted on-line for vehicle stickers, water bills, and parking tickets. You can access the "Online Payments" system by clicking here. Payments with credit cards are not accepted over the phone.

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Q: What should I know if I’m a new resident in Schiller Park?
A: If you have just moved into Schiller Park there are a number of things you should be aware of. For example you will need to get a vehicle sticker for your vehicle(s). You can find a welcome letter from the Village by clicking here. In addition the Village has welcome packets available at the Village Hall that contain a lot of helpful information. You can come by the Village Hall to pick one up or if you prefer we can mail one to you, just call (847) 678-2550 to request one.

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Q: What should I do if my basement flooded?
A: There are a number of recommended steps for a homeowner faced with basement flooding. The Village has created a handout for residents containing some basic advice, you can download the handout by clicking here.

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Q: Where should the required notices of foreclosure initiaton and completion be sent?
A: The Clerk's Office is the desginated municipal office in the Village where the required legal notices regarding foreclosure proceedings should be sent. The correct address is:  Office of the Village Clerk, Foreclosure Notifications, 9526 W. Irving Park Road, Schiller Park, IL 60176.

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Residents

Q: Does the Village offer a program to help seniors and disabled residents get their grass cut?
A: Yes, the Village does offer a program to help seniors and disabled residents get their grass cut at a discounted rate. Click here to learn more about this program.

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Vehicle Stickers

Q: Can I get a replacement Vehicle Sticker?
A: Yes if your sticker is lost or stolen (you will need to file a police report first), your windshield is replaced, or the vehicle is destroyed you can get a replacement sticker for a fee of only $3.00. You may also replace your sticker if after you buy your sticker for the year you buy a new vehicle and get rid of the old vehicle.

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Q: Do I need a Vehicle Sticker?
A: In almost all cases the answer is, YES, you do need a vehicle sticker. You need a vehicle sticker for every motorcycle, passenger car, SUV, light truck, commercial vehicle, bus or other motorized vehicle that you keep or store in the Village overnight on a regular or even semi-regular basis. You need a sticker from the Village of Schiller Park even if the vehicle is registered someplace other than the Village. You also should know that you need a vehicle sticker for each vehicle even if it is never parked on the street.

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Q: How often do I need to get a Vehicle Sticker?
A: Vehicle stickers are good from May 1st – April 30th and you need to purchase a new one each year. If you live in town you have May 1st - June 30th to purchase your sticker for that year or you will be assessed a late penalty. If you buy a new vehicle or move into town during the year you have 30 days from the date of purchase or the day you moved in to buy a sticker at the regular price otherwise you will have to pay the late penalty. If you come to the Village Hall to either: (1) buy a vehicle sticker after buying a new vehicle or (2) buy your sticker(s) after just moving into town please bring your vehicle purchase paperwork, home sale agreement, or rental lease agreement with you as proof the date was within 30 days so you can avoid the late penalty.

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Q: What does a Vehicle Sticker cost?
A: The cost of a new vehicle sticker varies by the type of vehicle and whether you buy the sticker on time. A basic passenger car costs $20.00 if you buy it on time, but costs $40.00 if you buy it after the applicable deadline (June 30th if you live in town, or 30 days after you move into town or buy a new vehicle). Trucks and other large vehicles (such as buses and RVs) are more expensive. Click here to view a copy of the application form which includes pricing details.

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Q: What is a Vehicle Sticker?
A: A vehicle sticker (also called a “Village Sticker”) is a small square windshield sticker that is placed in the bottom corner of the passenger side of your vehicle’s windshield. Vehicle stickers are sold by the Village and need to be renewed each year. They are different than a license plate sticker which is placed on your vehicle’s license plate each year. License Plate stickers can be purchased from the Illinois Secretary of State or from a Currency Exchange location. Failure to have a Village sticker on your vehicle when you need one subjects you to being ticketed.

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Q: Where can I buy a Vehicle Sticker?
A: You can buy a vehicle sticker at the Village Hall during normal business hours (9 AM – 5 PM Monday-Friday and 9 AM – 12 Noon Saturday) or you can download and print out an application form in PDF format by clicking here. If you print out the application form you can mail it (along with a personal check for the amount of the sticker and a return address) to the Village of Schiller Park, Attn. Vehicle Sticker Department, 9526 W. Irving Park Rd., Schiller Park, IL 60176. Another option is to click here and use the new "Online Payments" page to buy your sticker online using a credit card. The Village will then process your mailed or online payment and mail you your sticker. If you choose to come to the Village Hall to buy your sticker please bring the following information: Type of Vehicle (i.e. motorcycle, passenger car, truck) Plate #, Make, Model, Color, Year, and Your Address.

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Water Service & Billing

Q: Does the Village offer direct debit of Water and Sewer bills?
A: Yes, direct debit is available of Water and Sewer Bills. This service allows customers to have their bill automatically paid electronically from their bank account on the account due date. For more information and to access the sign up form please click here. The Village also now offers online payment of water bills using a credit card. Details on this option can be found on the online payments page by clicking here.

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Q: Does the Village have a grant program for installing flood prevention devices?
A: Yes, the Village has a grant program for single-family, two-flat, and three-flat owner occupied homes to install a check valve device. This program provides a resident a grant of 50% of the cost up to a maximum of $1,000.00. For more information on this program please click here.

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Q: How often does the Village bill for Water and Sewer service?
A: The Village of Schiller Park bills residential accounts every 2 months for the prior 2 months, while commercial and industrial accounts are billed every month. Bills are generally generated mid-month with the bill being due approximately 15 days later.

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Q: My water usage has increased, what are the possible reasons?
A: There are a number of reasons why your water bill may have increased. One would be that you used more water than in the past - Have you added people to your household? Have you filled a swimming pool or watered your lawn/plants recently? Another possibility is that you have a leak in your pipes or fixtures (primarily toilets) which may account for increased usage. While your interior pipes and fixtures are your responsibility to maintain the Village has a flyer that contains helpful information and suggestions. A copy of the flyer can be found here.

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Q: What are the Village's water rates?
A: You can see the current water rates by clicking here. The minimum bill is 6,000 gallons every two months.

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Q: What should I do if there is a water main break?
A: The Department of Public Works is available to repair water main breaks 24 hours a day, seven days a week. If you know of a possible water main break during business hours, please contact the Village Hall at (847) 678-2550. After business hours, call the non-emergency number for the Police Department at (847) 678-4794.

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Q: What steps can I take to lower my water bill?
A: One option is to conserve water within your home. This can be as simple as not running the water constantly when washing the dishes or brushing your teeth. Another option would be to water your plants/lawn less often. You can often save water by checking for and dealing with leaks by using a licensed plumber. One simple leak checking option is to use die strips or tablets in your toilet tank (do not flush) and wait to see (maybe 10 minutes) if the color migrates into your bowl on its own. Die strips or tablets are available for free at the Village Hall or you can use standard food coloring. The Village also has a Water Leak Flyer with helpful tips - you can download it by clicking here.

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Q: Why does the Village raise the water rates?
A: The Village needs to raise water rates periodically to account for regular increases in costs which typically includes water rate increases that the City of Chicago imposes. The Village gets all of our water from Chicago. The Village regrets that rate increases are necessary but failing to increase our rates when Chicago does so would force the Village to cut services. It is important to remember that no taxes are used to operate the water system, all water fund revenue is derived from user charges.

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Building & Safety Division

Q: Does the Building & Safety Division recommend contractors?
A: No. Due to liability issues, the Village cannot make any recommendations. However, the Building & Safety Division does have a list of contractors that are registered and insured with the Village. If the applicant is interested in viewing this contractor list, it is available upon request during business hours: Monday through Friday from 9am to 5pm. Again, please note this list is not a recommendation on behalf of the Village of Schiller Park.

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Q: Does the Village have a grant program for installing flood prevention devices?
A: Yes, the Village has a grant program for single-family, two-flat, and three-flat owner occupied homes to install a check valve device. This program provides a resident a grant of 50% of the cost up to a maximum of $1,000.00. For more information on this program please click here.

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Q: How do I check on the status of a building permit application?
A: After the building permit application has been submitted, the applicant will be contacted if the plan reviewer has any questions or problems, or any additional information is needed. You may call or email the Building & Safety Division to inquire about the status of the permit, but please keep in mind that plan review time may be affected by the departments’ work load and/or unforeseen projects. Once your plans have been approved, the applicant will be notified for permit pick-up and payment.

The Community Development Department office is open Monday through Friday from 9:00 AM to 5:00 PM and is located at 4501 N. 25th Avenue. Applicants may pay with cash, check, and/or credit card. As soon as you pay your permit fees, you will be given either a green (for homeowners) or yellow (for contractors) permit card to post on your front door or window. You must have these permit cards posted in an area that is visible for public viewing. Additionally, you will also be advised to schedule all pertinent inspections. For more information on building permit inspections, click here.

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Q: How do I obtain a building permit?
A: In order to receive a permit, the applicant must submit a completed building permit application to the Community Development Department. Building permit applications are available in the Community Development Department office located at 4501 N. 25th Ave or online. Click here to learn more about the building permit application requirements. In the application, please provide detailed construction information, including drawings and/or a plat of survey. Additionally, all contractors and subcontractors doing work on any property in Schiller Park must be licensed and registered with the Village. For more information on obtaining a contractors license, click here.

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Q: How does a contractor get registered?
A: To become registered with the Village, contractors must fill out the Contractor License Application form. Depending on the type of service provided, contractors must present a valid state license and pay a fee. Please contact the Building & Safety Division at (847) 671-8555 for more information. The registration is valid from May 1st through April 20th and must be renewed annually. To download the Contractor’s License Application form, click here.

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Q: How long is the permit process?
A: Permits are not issued the same day that they are submitted. Permits are reviewed by the Building & Safety Division staff in the order in which they are received. However, the permit process can be expeditious if all of the required information is submitted accurately and completely from the start.

Since the application process varies depending on the type of development proposed, we encourage applicants to speak to our staff before applying for any permits. Applicants may request for a preliminary plan review. Preliminary plan reviews provide answers to all of your questions and/or concerns regarding the proposed project. Click here to fill-out the Preliminary Plan Review form.

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Q: I found a violation notice on my door knob from Community Development, what should I do now?
A: If you have received a violation door hanger from our property maintenance inspector, please follow and execute the instructions that are listed for you. On the door hanger, the property maintenance inspector will provide you with a date for re-inspection. You must resolve the issues on the door hanger prior to that date. For more information, contact the property maintenance inspector at the Building & Safety Division.

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Q: I live in an apartment, and I’m unhappy with my landlord. What can I do?
A: The Building & Safety Division inspects all multi-family apartment units at least once a year. The Village Code mandates a clean and safe environment with basic utilities for all multi-family dwellings. You may inform us of your concerns by filling out the Village's online service form available here, your name will be kept confidential. Please remember that the Village is limited to addressing code violation issues and cannot intervene with your landlord in disputes concerning rent, deposits, pets, etc. For more information on multi-family inspections, click here.

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Q: I need a plat of survey for my property, how do I get one?
A: The Village does not survey private property or maintain plats of survey. If we happen to have one in our files, we will provide a copy to you. Please contact the Community Development Department at (847) 671-8555 if you would like us to look to see if we have your plat of survey. Also you should have received a survey when you bought the property, please check your file. If not, you may need to call a state-licensed surveyor to do a new survey.

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Q: I’m doing the work myself. Do I still need a permit?
A: Yes. The application process is the same for applicants who are both contractors and homeowners. However, homeowners who wish to work on the proposed project themselves must fill out a Certification of Responsibility form. This form states that the homeowner is responsible for abiding by the Village’s building codes and correcting any deficiencies. Click here to access the Certification of Responsibility form.

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Q: My neighbor is causing a nuisance. How can I file an anonymous report?
A: If you believe that the nuisance is violating the Village Code, you can make an anonymous report. Click here to fill-out and submit an online report or call (847) 671-8555. If you submit an online form your information will be kept confidential. If you are in immediate danger or a crime is being committed, call 911. Please remember that the Village can enforce the code based on what we can observe.

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Q: What do I do when my project is complete?
A: Once your job is complete, call the Building & Safety Division at (847) 671-8555 to set up a final inspection. The final inspection will allow the Division to close your permit in our files.

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Q: When are permits required?
A: Permits are required for most property improvement projects. To determine if your project needs a permit, click here to view our building permit list.

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Q: When do I need building permit inspections and who do I call?
A: Depending on the proposed building project, you will need periodic inspections throughout the construction period. A building permit inspection list is available for applicants that instruct them when inspections should be scheduled and at what stages of construction need to be checked for building code compliance. Click here for more information on building inspections.

When scheduling an inspection, you must provide the street address, permit number, and the type of inspection. Please keep in mind that all inspections must be scheduled a minimum of 24-hours prior to the preferred inspection date. To schedule a building, plumbing, or electrical inspection, please contact the Building & Safety Division at (847) 671-8555. In addition, do not forget to schedule a final inspection. It is important to schedule a final inspection so that the Building & Safety Division can close your file.

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Q: Why should I get a permit?
A: A permit is a legal authority granted by the Village to begin a property improvement project, and provides the benefit of inspections to ensure that the project meets accepted minimum standards for safety and durability. Inspections are performed at various stages of a project to ensure compliance with construction codes. For more information on the Village’s building codes, click here.

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Buying & Selling Property

Q: Does the Village have a transfer stamp?
A: The Village has no transfer stamp or inspection requirements however you should be sure to transfer your water service to the new owner and pay your final water bill. Be sure to arrange this at least 48 hours before your closing.

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Q: I want to buy a foreclosed property, what are the Village’s issues?
A: Most foreclosures have outstanding water bills and/or grass cutting charges. These charges need to be paid either by the seller or the buyer. Please call Village Hall for information before you buy the property to ensure you know what obligations you may be inheriting.

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Q: Is there anything I should know if I’m moving out of the Village?
A: The village has no stamp or inspection requirements on residential property transactions however you should be sure that the water service for your property is transferred to the new owner and that you pay the final water bill. Please make sure to call the Village Hall at least 48 hours before your closing to ensure that a final water bill is generated.

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Clerk's Office

Q: Where should the required notices of foreclosure initiaton and completion be sent?
A: The Clerk's Office is the desginated municipal office in the Village where the required legal notices regarding foreclosure proceedings should be sent. The correct address is:  Office of the Village Clerk, Foreclosure Notifications, 9526 W. Irving Park Road, Schiller Park, IL 60176.

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Q: Where should I go if I want to register to vote?
A: You can visit the Clerk's Office at the Village Hall during normal business hours or view the voting page of the Village website by clicking here.

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Community Development Department

Q: What are the hours for the Community Development Department?
A: The Community Development Department (often referred to as “Building” or “Housing”) is located at 4501 N. 25th Avenue on the east side of the street just north of the small Fire Station. It is part of the Community Center building. You should use the small door facing 25th Avenue not the larger Community Center doors. The Department is open 9:00 AM to 5:00 PM Monday to Friday. The phone number is (847) 671-8555.

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Q: What is the role of the Community Development Department?
A: The Community Development Department is responsible for administering zoning and development codes to ensure orderly development and redevelopment within the Village. The Community Development Department is divided into two divisions: Planning and Building & Safety. Department staff reviews plans, issues permits and performs the necessary inspections to ensure adherence to proper construction and design codes. The department is further responsible for health, housing, and property maintenance inspections to protect the health and well being of residents.

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Q: What should I do if my basement flooded?
A: There are a number of recommended steps for a homeowner faced with basement flooding. The Village has created a handout for residents containing some basic advice, you can download the handout by clicking here.

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Finance

Q: Can I view the Village Budget?
A: Yes, the current Village Budget is available on-line by clicking here.

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Q: Can I view the Village's Comprehensive Annual Financial Report (CAFR)?
A: Yes, you can view the last several comprehensive reports, also called "audits", by clicking here and the selecting "Financial Reports" from the "Category" drop down menu.

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Fire & Emergency Medical Services

Q: A fire truck, ambulance, or police car is approaching with its lights and sirens on … what should I do?
A: When an emergency vehicle approaches you with its lights and sirens on, when it is safe to do so, pull to the right and stop … even if you are in the left lane. If it is not safe to do so, stop where you are and wait for all emergency vehicles to pass. Don’t pull into an intersection if you are at a traffic light or stop sign.

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Q: Do the Schiller Park Firefighters have an association?
A: Yes, they do it is called the Schiller Park Firefighters Association and you can contact them through their website at www.schillerparkfa.org.

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Q: Do you offer CPR classes?
A: The Fire Department offers CPR classes whenever there is a need. There is no charge for this course for Village residents. Call the Fire Department to be placed on the waiting list for the next class.

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Q: Does the Fire Department charge for calls?
A: The Fire Department bills directly to an insurance company for emergency medical services requiring transportation to a hospital. A resident should rarely see any charges from the Fire Department and will never be charged for any calls for fire related incidents or calls for service.

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Q: Have you ever saved someone?
A: A simple answer would be yes! … but it takes a tremendous amount of training and practice to become confident and proficient in life saving. Saving a life is something that many people never get to experience. It is a wonderful, fulfilling and life changing experience for each of us who have been given an opportunity to serve the public in a life saving capacity. The Schiller Park Firefighter and Paramedics are trained in many phases of life saving, such as giving CPR, delivering a newborn, Advanced Life Support and rescuing someone from a vehicle accident or a burning building.

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Q: How can I make my home and family safer?
A: There are so many things we can all do to improve safety. A few examples are learn CPR, get a fire extinguisher and become familiar with proper use, make a fire exit plan for your home and practice exit drills, know at least two ways out of every room, have a safe meeting place outside, learn first-aid, maintain a disaster supply kit. There are many more - please visit the Fire Department website by clicking here or contact the Schiller Park Fire Department at (847) 678-5136 for more information.

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Q: I have seen a fire truck with its lights and sirens on go through an intersection, then turn its lights off, … why?
A: This is more than likely because the call was a multiple unit response and another arriving unit radioed back to the others that their response wasn’t necessary or doesn’t warrant the dangers of running with lights and sirens.

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Q: The last fire I watched, I saw fire vehicles from other Fire Departments … why?
A: The Village of Schiller Park has agreements with surrounding towns to automatically respond during emergency situations that might require additional personnel. Larger events and emergencies, requiring a greater demand for firefighters and equipment are much less frequent. These agreements are of mutual benefit because it allows the Fire Departments involved to provide sufficient equipment and personnel to handle the normal size fire and emergency response.

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Q: What can a Paramedic do for the sick and injured?
A: Twenty-four Schiller Park Firefighters are licensed as Paramedics. These Paramedics can perform Advanced Life Support (ALS) in the field. ALS skills include EKG interpretation, defibrillation, intravenous access and some minor surgical techniques.

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Q: What do I have to do to become a firefighter/paramedic?
A: Please visit our recruitment page on the website by clicking here.

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Q: What is the average response time in the Village of Schiller Park for an ambulance or fire response?
A: Schiller Park units respond to emergency calls in approximately 4 minutes on average.

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Q: Why does a fire truck show up when I call 9-1-1 for an ambulance?
A: Each fire engine is equipped and staffed for Advanced Life Support emergencies, therefore dispatching a fire engine ensures a quick response for ALS care. Since an ambulance is only staffed with two Paramedics the fire crews also provide much needed assistance to help provide an rapid and efficient outcome.

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Q: Will the Fire Department come to my picnic or block party?
A: The Fire Department would be glad to attend block parties or picnics for any Village resident, just call the fire department to make arrangements for a visit.

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Garbage Collection

Q: Can I get a 2nd garbage or recycling cart for my residence?
A: Yes, you may request a 2nd garbage or recycling cart for your residence by coming to the Village Hall during normal business hours to fill out a request form or by download a copy by clicking here. The cost for an extra cart is $2.25 per month which is added to your water bill (i.e. $4.50 for two months).

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Q: Does the Village offer recycling?
A: Yes, the Village offers recycling of numerous varieties every week. Each residence has its own recycling cart that can loaded with all kinds of recyclable materials. This cart is slightly smaller than the regular garbage cart and has a black top. It is also marked "For Recycling Only". This cart can only be used for recyclable material.

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Q: Does the Village offer electronics recycling?
A: Yes, the Village has a free program for electronics recycling with a drop off point behind the Village Hall in the Public Works street garage. More details on this program can be found by clicking here.

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Q: What are the procedures for Garbage Collection?
A: Garbage Collection is provided free of charge to single family, two-flat, and three-flat residences throughout town. Larger multi-family residential buildings (i.e. condo and apartment buildings), commercial, and industrial buildings need to secure their own pickup using a Village licensed company. Please contact the Village for a list of approved contractors. For service issues please call the Village Hall at (847) 678-2550 or use the contact us form by clicking here.

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Q: When is the garbage collected?
A: GROOT collects the garbage from the entire Village on Fridays - except in weeks where there is a legal holiday in which case the collection is made on Saturday. Regular garbage, recyclables, and yard waste (during the season) are all collected on Fridays but with separate trucks. Garbage & Recycling Carts need to be at the curb by 6:00 AM to ensure pickup. More details about the Village's garbage collection program can be viewed in the brochure you can view by clicking here.

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Q: Who is the Village garbage collection contractor?
A: The Village garbage collection contractor is GROOT. They collect all single family residences and multi-family residences up to 3 units in size. GROOT collects regular garbage, recyclables, and yard waste (during a limited season).

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Q: Will GROOT pickup large items like furniture and appliances?
A: Yes, generally GROOT will pickup large items like furniture and appliances if you leave them out for garbage pickup day. It is best if you call ahead of time and let them know what to expect - you can reach GROOT at (800) 244-1977 or view their website by clicking here. If they do not pickup your item(s) please contact the Village at (847) 678-2550 to let us know so we can assist you.

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Planning Division

Q: Can I run a business out of my house?
A: Home based businesses are permitted in the Village if they adhere to all of the following requirements:
  • Is operated in its entirety within the residence and only by the person or persons maintaining a dwelling therein;
  • Does not have a separate entrance from outside the building;
  • Does not display or create outside the building any external evidence of the operation of a home occupation;
  • Does not utilize more than twenty (20) percent of the gross floor area of the dwelling unit, not to exceed three hundred (300) square feet in area;
  • Does not have any employees or regular assistants in the dwelling unit;
  • Does not utilize mechanical or electrical equipment other than the type normally found in the single-dwelling unit; and,
  • Does not involve the sale of commodities upon the premises.

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Q: How do I determine zoning on a property?
A: By locating your property on the Zoning Map and using the color-coded system, you can determine the zoning category. To view the Zoning Map, click here.

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Q: How do I find out if my property is in a flood plain or flood zone?
A: You can determine whether or not your property is located in a flood plain or flood zone by viewing the FEMA Flood Map and using the color-coded system. You may view the current FEMA Flood Map by visiting the Community Development Department at 4501 25th Avenue during normal business hours - 9 AM to 5 PM Monday through Friday or by clicking here.

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Q: I got a letter about a public hearing at Village Hall. Why did I receive it?
A: The letter should clearly state when, where, and why there is a public hearing. In most cases it is because a neighbor has requested the Village grant a variance from the Zoning or Building Code for their property. Please call Community Development at (847) 671-8555 if you have any questions.

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Q: I need a plat of survey for my property, how do I get one?
A: The Village does not survey private property or maintain plats of survey. If we happen to have one in our files, we will provide a copy to you. Please contact the Community Development Department at (847) 671-8555 if you would like us to look to see if we have your plat of survey. Also, you should have received a survey when you bought the property, please check your own personal files. If not, you may need to call a state-licensed surveyor to do a new survey.

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Q: I want to open a business; do I need a business license?
A: If you are planning to buy or rent commercial property for your business you will almost certainly be required to get a business license. Click here for more information about the business licensing requirements.

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Q: What is a Comprehensive Plan?
A: The Comprehensive Plan is the Village’s road map for the future. It is an official public document that provides a long-range guide for land use, transportation, public facilities, and natural resources. It serves as a guide for elected and appointed Village officials by providing a framework that can be used to evaluate development proposals. The Comprehensive Plan allows residents and decision-makers to identify and respond to changing community needs and desires in a proactive rather than reactive way.

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Q: What is the role of the Zoning Board of Appeals?
A: The Zoning Board of Appeals holds public hearings for Variances, Planned Unit Developments, Text Amendments, Subdivisions, Amendments to the Comprehensive Plan, and other land use issues. The Zoning Board meets the first Wednesday of each month at 7:00 PM on the 2nd floor of Village Hall at 9526 Irving Park Road. When considering a request, the Commission considers its standards, the Comprehensive Plan, the petitioner’s proposal, public input, and makes recommendations to the Board of Trustees. To file a Zoning Board of Appeals Petition, click here. For more information on the Zoning Board of Appeals hearings, please click here.

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Q: What land uses and types of buildings are allowed on a specific property?
A: The Village’s Code contains provisions which specify the permissable uses of one’s property. The range of uses and structures allowed differ based on the zoning type, e.g. commercial versus residential zones. Click here to view the Village Code online - you can then search for land use or zoning provisions.

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Police

Q: Do the Schiller Park Police Officers have an organization?
A: Yes they do - it is called the Schiller Park Fraternal Order of Police ("FOP") Lodge 170. You can learn more about them by visiting their website at www.schillerparkfoplodge170.org. If you receive a phone call claiming to be from the Schiller Park Police soliciting donations and you are concerned it may not be legitimate please visit the website mentioned above and contact Lodge 170 so they can verify that they were soliciting donations.

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Q: How can I obtain a Police or Accident Report?
A: The hours of operation for the Police Records office are 9 am to 5 pm Monday through Friday. Copies of reports are available, subject to the Freedom of Information and Privacy Acts. A written request must be submitted via letter, e-mail, or you can fill out a form available at the Police Department. You may also click here to download the records request form. The Freedom of Information Act (FOIA) allows five working days to respond to the request.

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Q: I have received a red light violation notice in the mail and have questions. What number should I call?
A: For questions regarding red light violation notices received by mail please click here to view our webpage about the program. You may also call (866) 562-4125.

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Q: What is an "urban district" and how does it effect speeding violations?
A: The "urban district" distinction was created by a State Law Public Act 97-0831 and the Cook County Courts and makes any speeding violation for a speed in excess of 25 mph over the posted limit in an urban district not eligible for court ordered supervision. The new "urban district" law mandates that any alleged violator of that speed or higher in an urban district be given a court date.

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Q: What is the curfew in Schiller Park?
A: Curfew applies to anyone under 18 years of age. The hours curfew is in effect are 10:30 pm to 6:00 am on Sunday through Thursday and from 11:30 pm until 6:00 am on Friday and Saturday. Parents and guardians cannot give permission to minors to violate curfew hours. Illinois driver’s licenses for juveniles, 16 and under, are not valid after curfew.

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Q: When should I call to report suspicious activity?
A: If you see some activity that you feel is suspicious in nature, please call 9-1-1 as soon as possible. Explain the problem, the location, and the description of the individuals or vehicles involved. You do not have to leave your name and can remain anonymous. The Schiller Park Police will respond as soon as possible and will operate in a professional and courteous manner. If you feel it is suspicious activity, it probably is. You are the one who is familiar with your neighborhood and would recognize something as being out of the ordinary .

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Q: Where are Traffic and Criminal Court cases heard for Schiller Park?
A: Traffic violations and criminal cases are heard at the Third District Municipal District Court of Cook County. The court house is located at 2121 Euclid Ave., Rolling Meadows, IL 60008. Any questions regarding court cases should be referred to the Circuit Court Clerks’ Office at 847-818-3000.

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Q: Where is the Schiller Park Police Department located?
A: The Schiller Park Police Department is located at 9526 W. Irving Park Rd. The main entrance is in the rear of the Village Hall.

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Q: Will the Schiller Park Police Department provide extra patrols while I am away on vacation?
A: Village residents may contact the police department and request a Special Watch. A form will be completed with your name, address and duration of the request. This information will be given to the patrol officers at roll call. Additionally, your home should appear to be lived in. For example, cancel or suspend newspaper and mail delivery. Otherwise, arrange for someone to collect the mail on a daily basis. Leave interior and exterior lights on timers. Also, leave an itinerary with a trusted friend or neighbor with your contact information. Tell neighbors and friends that should they see anything amiss at your home, to call 9-1-1 and the Schiller Park Police will respond.

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Q: Will the Schiller Park Police Department assist with the proper installation of a child safety seat?
A: Yes, a Certified Child Safety Seat Technician is available by appointment. To schedule an appointment, call 847-678-4794.

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Recreation

Q: Does the Recreation Department offer any programs for people with disabilities?
A: Yes, the Village of Schiller Park is a partner in service with NEDSRA (Northeast Dupage Special Recreation Association) which offers year-round recreation to adults and children with disabilities. To learn more about NEDSRA programs, call them at (630) 620-4500 or check them out on the web at www.nedsra.org.

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Q: Does the Recreation Department offer a room for rent?
A: Yes, the Recreation Department has a facility for rent. The Schiller Park Activity Center (9630 W. Irving Park Road, Schiller Park, IL) located directly east of the Recreation Center, is available to rent for parties, meetings and other uses. It will comfortably accommodate groups of up to 50 people. Details about the renting the activity center and a copy of the rental form can be downloaded by clicking here.

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Q: How do I find information about Schiller Woods?
A: Schiller Woods is part of the Forest Preserve District of Cook County. You can contact them at www.fpdcc.com

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Q: How do I report vandalism or broken playground equipment?
A: If you see vandalism being committed please contact the Police Department at (847) 678-4794 and do not attempt to approach the vandals. For broken or unsafe equipment please report it to the Recreation Department at (847) 671-8580. You may also report it by using the contact us page by clicking here.

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Q: What are the office hours of the Recreation Center?
A: The office hours of the Recreation Center are Monday-Friday 9:00 a.m. - 5:00 p.m. However, the building is open extended hours for those using the fitness center or participating in other actvities. For more information about the Recreation Center please click here.

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Q: What are the fees for Open Gym Basketball?
A: Residents: $8.00 calendar year membership pass (residents only) or $2.00 daily fee Non-Residents: $4.00 daily fee

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Q: What kind of recreation programs are offered by the Village?
A: The Recreation Department offers a variety of leisure opportunities for residents of different ages and various abilities. For detailed information about programs,classes, activities, and events you can review the most recent Recreation Brochures in the document archive by clicking here.

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Q: Who is a resident or a non-resident?
A: To receive the resident rate for any program, facility pass, or class offered by the Recreation Department you must reside within the corporate limits of the Village of Schiller Park.

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Q: Why are programs cancelled?
A: Often cancellations are due to low enrollment. To help avoid this situation please consider registering early for any program you are interested in.

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Recycling

Q: Can I get a 2nd garbage or recycling cart for my residence?
A: Yes, you may request a 2nd garbage or recycling cart for your residence by coming to the Village Hall during normal business hours to fill out a request form or by download a copy by clicking here. The cost for an extra cart is $2.25 per month which is added to your water bill (i.e. $4.50 for two months).

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Q: Does the Village offer recycling?
A: Yes, the Village offers recycling of numerous varieties every week. Each residence has its own recycling cart that can loaded with all kinds of recyclable materials. This cart is slightly smaller than the regular garbage cart and has a black top. It is also marked "For Recycling Only". This cart can only be used for recyclable material.

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Q: Does the Village offer electronics recycling?
A: Yes, the Village has a free program for electronics recycling with a drop off point behind the Village Hall in the Public Works street garage. More details on this program can be found by clicking here.

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Snow Plowing

Q: Can I put the snow from my driveway in the street?
A: No, you are not allowed to put snow from your driveway in the street. It creates a hazard and interferes with the Village's snow plowing operations. It is also a violation of local ordinances. Please pile your snow next to your driveway or in the parkway next to the street.

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Q: Does the Village offer snow removal assistance to senior citizens?
A: Yes, the Village has a program for seniors where the Village arranges for a private contractor to remove the snow from a senior's driveway, frontwalk, and/or public sidewalk after a snowfall of 3" or more. To be eligibile for the program you need: (1) to be a senior (65 or older), (2) to have a note from your Doctor indicating you are not able to engage in snow removal, and (3) have no one else living in the home that is able to do the snow removal. The deadline for signing up for the program is the end of October each year.

Please keep in mind that the private contractors hired to do the work often do so at night. The cost is $15.00 per occurrence for the driveway, $5.00 for your frontwalk, and an additional $5.00 for your public sidewalk. Therefore to do all three areas would cost the senior $25.00 total per snowfall. The Village will bill you for the snow removal by mail. If you are interested in signing up for the program please contact the Village Hall at (847) 678-2550 or click here to view and/or download the signup materials.

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Q: When does the Village plow or salt the streets?
A: The Village decides whether to plow and/or salt the streets based on a variety of factors including the current weather conditions and the weather forecast. In order to plow there needs to be 2" or more of snow but lesser storms might result in road salt application. The Village is committed to keeping all of our streets safe and passable.

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Street Sweeping

Q: When does the Village sweep the streets?
A: The Village sweeps all the streets in town twice per month during the period April - November with an additional spring cleanup sweep being done in late March. The sweeping is done in the second and fourth weeks of the month. The sweeping occurs on Monday-Tuesday with even numbered side of the street being swept on Monday and the odd numbered side of the street being swept on Tuesday. Signs are posted on each block that prohibit parking on the side of the street that will be swept that day. Failure to obey these signs may result in a parking citation.

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Q: Will I receive a ticket if I park on my street on the day of street sweeping?
A: Yes, it is a violation for Village ordinances to park on the street the day a street is scheduled for street sweeping. In order to ensure the Village is able to do a good sweep of a street all vehicles need to be out of the way. All Village streets are marked with signs indicating which day the street will be swept as a warning. Please cooperate with the Village and move your cars on street sweeping day.

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Yard Waste & Branch Pickup

Q: Can I pile my leaves in the street after I clear them from my yard?
A: No, it is a violation of Village ordinances to pile your leaves in the street. Street sweepers are not designed to handle a large volume of leaves and doing so can damage the sweeper. It is also bad for the storm sewers to have leaves in the street because they can clog the sewer intakes and inhibit proper drainage. In order to properly dispose of your leaves please follow the procedures for yard waste disposal - i.e. use garbage cans marked yard waste or biodegradeable paper bags on garbage pickup day

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Q: What is the procedure for yard waste pickup?
A: Yard waste pickup is handled by the Village garbage contractor GROOT and is picked up on Fridays along with residents regular trash and recycling pickup. Yard waste must be put out in 32 gallon containers marked with at least two Village yard waste stickers or in biodegradeable paper bags which are folded at the top. Yard waste that is too large for bags (such as branches or brush) may be tied up using biodegradeable twine and left at the curb with other yard waste.

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Q: What is the procedure for branch pickup?
A: Branch pickup services are provided by the Village Public Works Department during the spring, summer, and fall. Public Works begins the process of picking up branches on Monday mornings starting at 7:00 AM. In order to ensure your branches are picked up please leave them at the curb before 7:00 AM on Monday. The amount of time the branch pickup process takes varies and sometimes is not finished until Tuesday so please be patient. The branches are turned into wood chips which are used in various projects throughout the Village. They are also made available to residents and businesses. If you need woodchips you may request some from Public Works by calling (847) 671-8554.

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Q: When does yard waste pickup begin?
A: Yard Waste pickup begins on the first Friday in April and lasts through the last Friday in November. Details on the specific begin and end dates can be found in the Village Calendar and on the Village Website.

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Q: When does branch pickup begin?
A: Branch Pickup begins in late March and lasts until mid-to-late November. Details on the specific begin and end dates can be found in the Village Calendar and on the Village Website.

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